PRIVACY POLICY

IGVAULT LIMITED (Address: 51 Fortescue Road, London, United Kingdom) and its affiliated companies (the 'Controller' or 'IGVault' or 'we') respect your privacy rights and recognize the importance of protecting the Personal data (as defined below) provided by you to us. The privacy of each and every customer (the 'Customer' or 'you') matters to us, and we strive for transparency in all of our data privacy practices, especially when it comes to identifying the information we collect, use, share, and disclose (hereinafter – the Personal data), as well as the ways we help keep your personal data safe. In order to ensure that the Company is obligated to use and process the Personal data of the Customers only in accordance with this privacy policy (hereinafter – Privacy policy) and the applicable legal acts that regulate the protection of Personal data. This Privacy Policy also describes the choices available to you regarding the Company's use of the Personal data you provide to us, and the actions you can take to access this information and request that the Company correct or delete it.

Purpose

To provide the Customers with their products and services and administer their account in relation to such products and services, in particular to process their transactions, subscriptions, and registrations for our products and services – in accordance with your agreements with us.

To process the transactions, subscriptions, and registrations for products and services of third parties.

To detect, investigate, and prevent fraud, to maintain the security of our systems, to protect our property and safety as well as the property and safety of our employees.

To conduct research and statistical analysis to improve and develop our business, products, and services.

To provide you marketing information about our Group products and services as well as relevant third-party products and services:

- by using direct marketing;

- by adapting our websites, offers, and advertising to your interests;

- by other means, such as advertising on websites;

Saving Images: Our app includes a feature that allows users to save images from the app to their device's photo gallery. These images are only used to provide the app's functionality, such as allowing users to share their creations on social media. We do not access or share any images from the user's photo gallery without their permission.

Accessing Photo Library: Our app includes a feature that allows users to upload a profile picture by accessing their device's photo library. We do not access or store any photos from the user's photo library unless the user explicitly selects them to be used for the app's functionality, such as setting their profile picture. Users can revoke our app's access to their photo library at any time through the app's settings. We do not use any photos from the user's photo library for any other purpose without their permission.

User Consent: We respect our users' privacy and will not access, use, or share their personal information without their consent. When users install and use our app, they agree to our privacy policy and give us permission to access and use their personal information only as described in this policy. Users can revoke this permission at any time through the app's settings.

Data Collection: Our app collects certain data from users to improve our services and provide a better user experience. This data includes information about how users interact with the app, such as which features they use the most and how long they spend on each screen. We do not collect any personally identifiable information, such as names or email addresses, without the user's consent.

Data Sharing: We do not share any user data with third parties for marketing or advertising purposes. We may share certain user data with our service providers, such as hosting and analytics companies, to help us improve our services and provide a better user experience. We require all service providers to adhere to strict data protection and security standards.

Data Security: We take data security and user privacy seriously. We implement industry-standard security measures to protect user data from unauthorized access, disclosure, or theft. We regularly review and update our security measures to ensure that they remain effective and up-to-date.

Legal Basis

The Company commits to comply with the provisions of the General Data Protection Regulation and all other applicable Laws and legal acts, as well as all applicable European Union acts in accordance with the Personal data protection regulations that are applicable for the specific country in which the services are provided.

As required by law, and to enforce customers' or the Company's legal rights, and to comply with local, state, federal, and international law, the Company may disclose data to law enforcement agencies.

Consent

By using the Company's websites, you acknowledge that you have read this Privacy Policy and you consent to the practices described herein with respect to the Company's collection, use, store, share, and disclosure of the Personal data provided by you to us. We reserve the right to change this Privacy Policy in accordance with the terms herein at any time, which is why we encourage you to visit this page often, review this Privacy Policy frequently, and remain informed about any changes to it.

Personal Data Collection and Use

Personal data refers to data that can identify you as a specific individual, such as your name, address, phone number, email address, or other contact information, whether at work or at home.

On all Company websites that collect personal data, we specify the information required to provide the product, service, or feature you requested.

We collect personal data when you contact us, register with us, use our products and services, submit an order, visit our websites or the websites of certain Company partners, and enter promotions and sweepstakes.

We may collect and process your personal data for direct marketing. If you disagree with processing your personal data for direct marketing purposes, we will not process your personal data for this purpose. You have the right to withdraw your consent for processing personal data for direct marketing.

Registration

When you register with us on this site, you complete an online registration form that requires you to create a username and password. During registration, you are also required to provide personal data, which may include your name, billing address, shipping address, telephone number, and email address. We use this personal data to contact you about the services and products in which you have expressed interest or requested, and to facilitate order completion.

Promotions, Contests, and Sweepstakes

The Company may offer opportunities to participate in promotions, contests, or sweepstakes on its websites. These activities are governed by the rules and regulations posted with such promotions, contests, and sweepstakes. Participation in these activities is entirely voluntary, and you have the choice of whether or not to register and provide your personal data. The requested data typically includes contact information such as your name, shipping address, email address, and telephone number. We will use this information to notify winners and award prizes. During the registration process, you may opt-in to receive additional related communications from us.

Newsletters

If you wish to subscribe to the Company's newsletters, we will use your name and email address to send these newsletters to you.

Other Information Collected

Some data may be collected automatically every time you visit the Company's websites, such as cookies and computer data. We also collect information about which pages you visit within this site. This site visitation data is identified only by a unique URL.

The Company uses both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is an alphanumeric identifier (a file) that the Company's websites transfer to your computer's hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period.

We use session ID cookies to make it easier for you to navigate our websites. We use persistent cookies to identify and track which sections of our websites you most frequently visit. We also use persistent cookies in areas of our websites where you must register, and you can customize the information you see, so that you don't have to enter your preferences more than once.

By configuring the options in your browser, you may control how cookies are processed by your system. However, if you decline the use of cookies, you may not be able to use certain features on this site, and you may be required to re-enter the information required to complete an order during new or interrupted browser sessions.

Some of the Company's business partners, such as advertisers, use cookies on the site. We have no access to or control over these cookies (see 'Third Party Advertising' and 'Third Party Cookies' below). This Privacy Policy covers the use of cookies by the Company only and does not cover the use of cookies by any advertisers.

Log Files

Like most websites, the Company collects certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to screen for fraud, to administer our websites, to track users' movements around the web sites, and to gather demographic information about the Company's user base as a whole.

Fraud Screening Process

The Company employs a robust fraud screening process to ensure the safety and integrity of our services. Our screening is facilitated by industry-standard tools and vendors specializing in fraud detection and prevention. This screening works as:

Tools and Vendors: We utilize state-of-the-art fraud detection software and collaborate with trusted third-party vendors known for their expertise in fraud prevention. These vendors have established methodologies for identifying and flagging potentially fraudulent activities.

Functions and Composition: The fraud screening process involves a combination of automated algorithms and manual checks by our expert analysts. It encompasses various aspects, including but not limited to:

1. Order Verification: We cross-reference order details, such as payment information, product selection, and transaction history, to detect any anomalies or irregularities.

2. Identity Verification: Our screening may involve identity verification processes to ensure that customers are who they claim to be.

3. Behavioral Analysis: We analyze user behavior and patterns to identify suspicious activities or deviations from typical user interactions.

Rules and Algorithms: Specific rules and algorithms are programmed into the fraud screening system. These rules are designed to identify patterns associated with fraudulent transactions. They can range from simple checks like verifying email addresses to complex algorithms that detect anomalies in transaction data.

Parties Subject to Screening: All orders and transactions on our platform are subject to fraud screening. This includes both buyers and sellers to maintain a secure environment for all users. Additionally, certain high-risk transactions or accounts may undergo enhanced screening procedures.

Continuous Monitoring: Our fraud screening is an ongoing process. It includes real-time monitoring of activities to swiftly identify and respond to potential threats.

Clear Gifs (Web Beacons/Web Bugs)

The Company uses a software technology called clear gifs (also known as Web Beacons/Web Bugs) to better manage content on its websites by informing the Company which content is effective. Clear gifs are small graphics with unique identifiers, similar in function to cookies, used to track the online movements of web users. Unlike cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

The Company uses clear gifs in its HTML-based emails to inform itself of which emails have been opened by you. This allows the Company to gauge the effectiveness of certain communications and marketing campaigns. If you would like to opt-out of these emails, please see the 'Choice and Opt-Out' section of this Privacy Policy.

Special Offers and Updates

The Company collects data about which sections of its websites you visit most frequently, so that it can send you our newsletter and data about relevant offers, promotions, contests, and sweepstakes that may interest you.

Accordingly, the Company will occasionally send you information on products, services, special deals, promotions, and sweepstakes.

Service-Related Announcements

The Company may, but is not obligated to, send you strictly service-related announcements on rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.

Customer Service

We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by email, live chat, or telephone, in accordance with your wishes.

Preferences

The Company stores data that it collects through cookies and log files to create a profile of your preferences in order to improve the content of the Company's websites for you.

Data Sharing and Disclosure

The Company does not sell or rent any of the data collected to third parties for any purposes, but it shares data with third parties as described below.

Third-Party Advertising

The Company may share limited data, including the client's email, order number, product name, and order amount, with trusted third-party partners, specifically Google Ads, for the sole purpose of delivering tailored advertising content to customers that aligns with their search preferences. These third-party partners do not have independent rights to share the data provided to them by us.

Cross-Border Data Transfer

By using our services and providing your personal information, you acknowledge and consent to the transfer of your personal data to Google Ads, which may be located in the United States or other countries outside of the United Kingdom. This transfer is necessary for the purpose of advertising and to match your search preferences. We take measures to ensure that your personal data is protected during such transfers, including the use of Standard Contractual Clauses or other legal mechanisms as required by UK data protection laws.

We are committed to safeguarding your personal privacy data and will take all reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection laws.

Compliance with Legal Authorities

As required by law and to enforce customers' or the Company's legal rights, and to comply with local, state, federal, and international law, the Company may disclose data to law enforcement agencies.

Choice and Opt-Out

If you no longer wish to receive the Company's promotional communications, you may 'opt-out' of receiving them by following the instructions included in each communication or by emailing the Company at [email protected].

Links to Other Websites

There could be several places throughout the Company's websites that may link you to other websites that do not operate under this Privacy Policy. When you click through to these websites, this Privacy Policy no longer applies. The Company recommends that you examine the privacy statements for all third-party websites to understand their procedures for collecting, using, and disclosing your personal data.

Storage and Security of Personal Data

The Company stores the data it collects on secure computers located in a controlled facility, safeguarded against unauthorized physical or electronic access, use, or disclosure.

Security

To protect the privacy and integrity of the data, the Company employs rigorous administrative protocols, technical safeguards, and physical security controls designed to limit access, detect and prevent any unauthorized access, improper disclosure, alteration, or data destruction.

The Company transmits data to its external service providers for specific outsourced operations, as listed above, through both public and private networks, using recognized encryption technologies like Secure Sockets Layer (SSL) software, which encrypts the data you input.

While the Company diligently follows these procedures to protect the personal data you submit, it's important to note that, like any method of transmission over the Internet, or electronic storage, absolute security cannot be guaranteed, even though the Company uses commercially acceptable means to safeguard your personal data.

Internet Fraud

The Company maintains a ZERO TOLERANCE policy against internet fraud or any attempt to access or acquire customer or other information on its websites via illegal or surreptitious means. The Company collaborates with appropriate law enforcement agencies both within the United Kingdom, Hong Kong, and internationally. We employ a variety of electronic and other means to prevent, detect, and combat fraudulent activities. The Company will actively pursue legal action against individuals or entities engaged in fraudulent activities on its website.

Our cooperation extends to, but is not limited to, relevant authorities within the United Kingdom, Hong Kong, the United States, and international law enforcement organizations. These agencies include, but are not restricted to, state and local police authorities, the United Kingdom law enforcement agencies, Hong Kong authorities, the United States Federal Bureau of Investigation, and international law enforcement agencies such as Interpol.

Please be aware that we are committed to maintaining the highest level of security and integrity on our websites and will diligently investigate and address any instances of fraudulent activities, regardless of their geographical origin.

Changes to Privacy Policy

The Company reserves the right to change this Privacy Policy at any time. The revised Privacy Policy will be posted on this page and will take effect on the date posted. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions about this Privacy Policy, please contact us at [email protected].

Notice of Privacy Rights to California Residents

California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (CalOPPA) and the California Business and Professions Code. As required by CalOPPA, this summary identifies the categories of personal information that we collect through our website and the categories of third-party persons or entities with whom such personal information may be shared.

Information We Collect About You

We may collect non-public personal information from you, including but not limited to: name, address, phone number, email address, and other data about you that is associated with or linked to any of the foregoing data.

Personal Information is Collected and Used for the Following Purposes

To perform the services you have requested, such as our providing you with information regarding products and services available from us or products and services available from third parties that you may be interested in.

To operate and maintain our website.

To send information and updates pertaining to orders.

To respond to your comments or inquiries.

To track and measure website performance.

To protect, investigate, and deter against unauthorized or illegal activity.

We may use cookies to help improve your experience while visiting our website. Please refer to our Cookie Policy for more information about our use of cookies.

Changes to Privacy Policy

This policy was last reviewed and updated on: November 7, 2023